The CPO Perspective

Strategic Business Partnerships with Internal Customers

The CPO Perspective:
Strategic Business Partnerships with Internal Customers
by   Dave Nelson, C.P.M., A.P.P.
       & Nancy Q Smith

In 2008, Exemplary Performance conducted indepth interviews with 15 leading CPOs to better understand how they develop and maintain internal client partnerships that elevate supply management to a strategic business partner.  These supply management leaders also describe in detail the importance of these relationships for them personally, for their teams, and for the entire organization.  In this paper, Exemplary Performance presents their interview findings and maintain the CPO voice with extensive use of quotations. 

The Paper consists of the following sections:

  • Overview

  • Identified benefits of Strong Internal Partnerships

  • Indicaters of Effective Internal Client Partnerships

  • The CPO Approach to Strategic Business Partnerships

  • Establishing and Maintaining Strategic Business Partnerships

  • Key Aspects to Incorporate

  • Organizational Enablers of Strategic Business Partnerships

  • Building and Supporting their Team to Develop Strategic Business Partnerships

  • Conclusion

Click here to see the complete White Paper

ISM - Southeast Michigan expresses its appreciation to Nancy Q Smith for generously sharing this information with our membership.